Bookings Terms & Conditions

For your safety Imagination Street Limited have the following Terms and Conditions that must be observed at all times, please ensure that all adults in your group are aware of the these.

1. We do not provide or accept responsibility for the supervision of children on the premises – Children must be supervised by a parent or guardian at all times.
2. Parent/Guardian/Responsible adult must remain within the building at all times, children cannot be left unaccompanied on the premises.
3. Parents & Guardians are responsible for the behaviour of children in their care.
4. Parents & Guardians are responsible for assessing the suitability of the equipment provided for children in their care and the ability of those children to use it, as well as explaining this to the children.
5. We have a zero violence policy.
6. The toddler area is for children up to 5 years of age only.
7. Adults are not permitted to play on the equipment, they are permitted onto the play equipment for the sole purpose of accompanying and supervising children in their care only.
8. No food or drinks can be consumed at the centre, unless purchased on the premises. However, it is permitted to bring food and drink for babies under 1 and children with special dietary requirements.
9. Strictly no smoking on the premises. Customers can only exit the building to smoke if their children are still supervised in the centre. Please use the smoking areas provided.
10. Alcohol is not permitted on the premises. We reserve the right to confiscate and persons deemed to be under the influence will be asked to leave the premises.
11. Parents/Guardians must always accompany children to the toilets.
12. Shoes must be worn when visiting the toilets.
13. Management reserve the right to refuse entry.
14. Abusive/aggressive or any type of sexual harassment towards staff, management or other members of the public from either children or adults will not be tolerated under any circumstances – management reserve the right to enforce total bans.
15. We cannot accept any responsibility for members of the public’s personal belongings – parents/guardians and children should also remove any valuables before entering the equipment.