TERMS AND CONDITIONS

For your safety Imagination Street Limited have the following Terms and Conditions that must be observed at all times, please ensure that all adults in your group are aware of the these.

  1. We do not provide or accept responsibility for the supervision of children on the premises – Children must be supervised by a parent or guardian at all times
  2. Parent/ Guardian/ Responsible adult must remain within the building at all times, children cannot be left unaccompanied on the premises
  3. Parents & Guardians are responsible for the behaviour of children in their care
  4. Parents & Guardians are responsible for assessing the suitability of the equipment provided for children in their care and the ability of those children to use it, as well as explaining this to the children
  5. We have a zero violence policy
  6. The toddler area is for children up to 5 years of age only
  7. Adults are not permitted to play on the equipment, they are permitted onto the play equipment for the sole purpose of accompanying and supervising children in their care only
  8. No food or drinks can be consumed at the centre, unless purchased on the premises. However, it is permitted to bring food and drink for babies under 1 and children with special dietary requirements.
  9. Strictly no smoking on the premises. Customers can only exit the building to smoke if their children are still supervised in the centre. Please use the smoking areas provided.
  10. Alcohol is not permitted on the premises. We reserve the right to confiscate and persons deemed to be under the influence will be asked to leave the premises.
  11. Parents/guardians must always accompany children to the toilets
  12. Shoes must be worn when visiting the toilets
  13. Management reserve the right to refuse entry.
  14. Abusive /aggressive or any type of sexual harassment towards staff, management or other members of the public from either children or adults will not be tolerated under any circumstances – management reserve the right to enforce total bans.
  15. We cannot accept any responsibility for members of the public’s personal belongings – parents/guardians and children should also remove any valuables before entering the equipment.

Terms and Conditions- General Admission/ Refunds.

You will need to create an account with us in order to buy tickets online, this includes having a valid email address.

Tickets will be sent to this email address and when visiting you will need to present us with the order number on your confirmation.

Tickets are valid for the date and time of the session booked only.

If your payment isn’t complete, your booking will show as ‘order not complete’, this unfortunately means that your tickets are not booked and can only be paid for on entrance if we have availability for that session.

All tickets purchased are non-refundable. We understand in some circumstances your session may need to be re-scheduled, we can amend your booking up until 24 hours prior to you booked session for another date of your choice.

Prices shown are inclusive of VAT.

Accepting the terms and conditions

When making a booking with The Imagination Street Limited you are required to register to an account and enter you details as well as the full names of all children in your care, who are using the facilities for that booking. You will not be able to book a session or party without having done so. By accepting the Terms and Conditions and attaching their details to your booking, you are taking responsibility for the children in your care on that booking.

We operate a system of assisted evacuation for visitors with disabilities. Please tell a member of staff your requirements.

It is a pre-requisite of our insurance company that all the users have read and understood the safety information prior to using the facility. This information is stored on a secure server and is not used for any other purpose.

We will soon have a new mailing list that all users will need to acknowledge their membership of and that they understand that their information will be used for the purposes of sending out specific information from The Imagination Street Limited. We will not pass on this information to any third party company. Please see our Privacy Policy for further information on this.

All questions regarding this matter can be directed to info@imaginationstreet.co.uk and we will be happy to discuss this further with you.

GDPR

Please see our Privacy Policy for further information.