The safety of our customers, whilst still creating a fun and enjoyable environment is our priority. We have a zero violence policy, and abusive behaviour will not be tolerated.
All full time staff are trained to follow a specific process regarding incidents of bad behaviour amongst the children, this allows us to try to distinguish between whether we are dealing with an accident, an isolated incident or something more serious.
- Defuse the situation - stay away from each other and play nicely
- Address the children directly explaining our no violence policy
- Explain to the parents, if needed we may ask the children to take a time out from the activities
- Finally if this still continues then we would ask them to leave